Right of withdrawal
You have the right to withdraw from this contract within 14 days without stating a reason.
The time limit for withdrawal is fourteen days, starting with the day on which you or a third party acting on your behalf who is not the carrier has taken possession of the merchandise.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (issued, for example, by post, fax or email). You can use the enclosed withdrawal form template, but this is not required.
To observe the withdrawal time limit, it is sufficient for you to have sent your notice of exercising your right of withdrawal before the withdrawal time limit expires.
Implications of withdrawal
If you withdraw from this contract, we must promptly refund you within fourteen days of receiving your notice of withdrawal for any payments we have received from you, including shipping costs (with the exception of additional costs that you may have incurred by selecting a shipment method other than the lowest-cost standard shipping method we offer). For this refund, we will use the same method of payment that you used when making your original transaction, unless explicitly agreed otherwise; you will never be charged any fee for the refund. We may deny your refund until we have received the merchandise back or until you have furnished proof that the merchandise has been returned, depending on which occurred first.
You must immediately ship back or hand over the merchandise to us (in any case, no later than fourteen days from the day you have informed us of your wish to withdraw from this contract). The time limit is observed when you ship off the merchandise before the fourteen days have expired. You are responsible for the direct costs of returning the merchandise.
You will only be liable for any depreciation in value of the merchandise if this depreciation in value is caused by any unnecessary handling on your part, excluding an inspection of the condition, features and functionality of the merchandise.
End of right of withdrawal statement
Withdrawal form template
If you wish to withdraw from this contract, please fill out this form and sent it back.
1. To
.............................
.............................
.............................
.............................
(Name, address, fax number (optional) and email address of the business owner)
2. I/we hereby withdraw from the contract concluded for the purchase of the following merchandise/rendering of the following service: .............................................................................. ..............................................................................
(Name of the merchandise, order number, if applicable and price)
3. Ordered on:
.............................
(Date)
4. Received on:
.............................
(Date)
5. Name, address of the consumer
.............................
.............................
.............................
............................
7. Date
....................................................
Customer signature (only when exercising right of withdrawal in writing)
